Welcome to Module Five!
Listening and Communication Skills
In this session we will review Listening and Communication Skills.
Learning Outcomes
By the end of Module One, the volunteers will have:
- An understanding of the importance of empathetic listening
- Skills in positive communication.
Curriculum
Online Required Reading
- Communication – Words of Wisdom
- Factors that Affect Perception and Interpretation
- Companioning is…
- Feelings Words
- QUESTIONS TO ASK YOURSELF
- RISK FACTORS OR INIDICATORS OF DIFFICULT GRIEF
- ROADBLOCKS TO COMMUNICATION
- Useful Phrases
- Welcome everything, push away nothing-
- Listening
- How to Listen With Empathy– Communication Exercise
Online Required Video
Online Required Exercises
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